Consulting Services

VCSS offers consultation on claim issues concerning the application of the loss of use theory as well as on claim liability concerns and submitted claim expenses. Specifically, VCSS would obtain and review all available damage event information to determine the cause and liability for the respective utility damage and to assess associated loss of use documentation. Damage event information reviewed would include, but not be limited to, all statements, all pictures, police reports, damage forms, contractor responses, related letters, associated One Call tickets, and any other damage event related documentation. Loss of use documentation could also include dollar calculations.

  • $120 per hour

Claim Field Training

VCSS offers on-site field presentations on effective damage event reporting. These sessions highlight the responsibilities of both the damaged facility owner and the identified damager when a damage event occurs. The presentations will include what damage event information is needed to determine what happened, where it happened, why it happened, who was involved, and how it happened. Presentations can be customized to add specific client processes and procedures.

  • $500 per session up to 25 people
  • Plus all associated travel and lodging expenses
  • Please contact VCSS to discuss your needs for larger group sessions

Dedicated Claim Management

VCSS offers contracted negotiation and settlement functions on selected underground and aerial utility damage events on a regular basis. Under a signed client contract, VCSS would assume responsibility to implement a recommended strategy based on analyses of liability, validate all submitted expenses, and facilitate negotiation of the final settlement, for each damage event resolution. VCSS would employ all its industry expertise to insure a fair and equitable result for its client. Consideration can also be given to the possibility of administering third party billing and collection on expenses incurred as a result of the damage event.

  • Call VCSS to obtain the appropriate pricing arrangement for managing your claim requirements. (203) 662-0230

On-site Claim Reporting Reviews

Please call VCSS to discuss the specifics and focus of each review.

  • $88 per hour (includes review time, report preparation, plus associated travel time if required)
  • Plus all associated travel and lodging expenses if required